Privacy Policy

1 · Information we collect

We collect personal information in three ways.

Information you give us directly when you place an order, create an account, contact customer care, sign up for our newsletter, or submit a product review:

• Name, email address, phone number, shipping address, billing address
• Order details (which package, quantity, price)
• Payment details — handled by our third-party payment processor; we do not store full credit-card numbers on our servers
• Customer-care correspondence (the content of your emails and chat messages)
• Product reviews and testimonials (which may be displayed publicly with the name and city you provide)

Information collected automatically when you browse the site:

• IP address, browser type and version, operating system, device type, screen resolution
• Pages viewed, time on page, referring URL, exit URL, links clicked
• Cookies and similar tracking technologies (see Section 5 below)

Information from third parties — for example, when an affiliate or advertising partner provides aggregated attribution data, or when you authenticate via a third-party service.

2 · How we use information

We use the information we collect for the following purposes:

• Order fulfillment — to process and ship your order, send order confirmations and tracking, and handle refunds or returns.
• Customer service — to respond to your questions, troubleshoot product or account issues, and process refund requests.
• Communications — to send transactional emails (you cannot opt out of these while you have an open order) and, with your consent, marketing emails about new products, restocks, or wellness content. Marketing emails always include an unsubscribe link.
• Site operation — to operate, secure, and improve the website; detect fraud; monitor performance; and debug technical issues.
• Analytics & advertising — to understand how visitors find and use the site and to measure the performance of our marketing campaigns. See Section 5.
• Legal compliance — to comply with applicable laws, respond to lawful requests, and protect our rights.

3 · Who we share information with

We do not sell your personal information. We share information only with the categories of recipients listed below, and only to the extent necessary to operate the service:

• Payment processors — to authorize and complete your payment.
• Fulfillment providers — to pick, pack, and ship your order.
• Shipping carriers — to deliver your package (USPS, UPS, FedEx, DHL).
• Customer-care platforms — to manage email/chat correspondence.
• Analytics providers — to understand site usage (e.g., Google Analytics in IP-anonymized mode).
• Advertising partners — for measurement and (with your consent) targeted advertising.
• Legal and compliance — to comply with subpoenas, court orders, or other valid legal process.
• Business transfers — if Hormovance Wellness, LLC is acquired or merged, your information may be transferred to the successor entity, with continued protection under this Policy or its equivalent.

4 · Data retention

We keep personal information only as long as we need it for the purposes described in this Policy, and no longer than required by applicable law.

• Order records: 7 years (U.S. tax and accounting requirements)
• Customer-care correspondence: 3 years from last contact
• Marketing email list: until you unsubscribe, then permanent deletion within 30 days
• Analytics data: aggregated and retained up to 26 months
• Refund records: 7 years

5 · Cookies & similar technologies

We use cookies and similar technologies to remember your preferences, attribute marketing campaigns, and understand site usage.

• Strictly necessary cookies — required for the site to function (e.g., maintaining your cart, holding your session). Cannot be disabled.
• Analytics cookies — help us understand how visitors find and use the site. IP addresses are anonymized.
• Advertising cookies — used to measure ad performance and (with your consent) deliver relevant advertising on third-party sites.

You can disable non-essential cookies through your browser settings. Some site features may not work correctly with cookies disabled.

6 · Your rights — U.S. residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we have collected about you
• Request a copy of that information
• Request that we correct inaccurate information
• Request that we delete your information (subject to legal retention requirements)
• Opt out of the "sale" or "sharing" of your information for cross-context behavioral advertising
• Limit our use of sensitive personal information
• Be free from retaliation for exercising any of these rights

Similar rights are available to residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws. Email care@hormovanceofficial.com to exercise any of these rights.

7 · Your rights — EU/UK residents (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the right to:

• Access the personal data we hold about you
• Request rectification of inaccurate data
• Request erasure ("right to be forgotten"), subject to legal retention requirements
• Restrict or object to our processing
• Receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with your local data protection authority

The legal bases on which we process personal data are: performance of a contract (order fulfillment), legitimate interest (site operation, fraud prevention, basic analytics), consent (marketing emails, advertising cookies), and legal obligation (tax, accounting).

8 · Children's privacy

Hormovance is intended for adult women. The site is not directed at children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have, please contact us immediately so we can delete it.

9 · Security

We protect personal information using industry-standard administrative, technical, and physical safeguards — including TLS encryption for data in transit, encryption at rest for sensitive fields, access controls, and routine security review. No internet-based service is 100% secure, however, and we cannot guarantee absolute security.

10 · International transfers

Hormovance Wellness, LLC is based in the United States. If you are accessing the site from outside the U.S., your information will be transferred to and processed in the United States. By using the site, you consent to that transfer. For transfers from the EEA/UK, we rely on Standard Contractual Clauses or equivalent safeguards.

11 · Changes to this Policy

We may update this Policy from time to time to reflect changes in law, technology, or our business. The "Last updated" date at the top of the page reflects the most recent revision. We will notify you of material changes by email or via a prominent notice on the site.

12 · Contact

Questions about this Policy or your data?

Hormovance Wellness, LLC
2810 N Church St, PMB 12849
Wilmington, DE 19802 · USA
care@hormovanceofficial.com